Caribbean Cruise Line telemarketed a cruise to me. I agreed to a total of $547 for a 2 day ocean view cruise, 2 days in Ft. Lauderdale, and 2 nights at Lucaya Reef Village in the
Bahamas. This package was to include all meals at all locations. When I tried to book this vacation at the
phone number they provided, I was told that meals were not included at Lucaya in the Bahamas even though I had a letter from them clearly stating that breakfast, lunch and dinner buffets were included at the Lucaya. I insisted that they review the letter sent to me, but they said they didn't have a copy. I ask to
email them a copy but they didn't have time for email. I ask for a
fax number and after 2 days and 3 different
fax numbers given to me after a tremendous run-around from their
call center, I finally got the fax through. I asked them to confirm the fax and call me to make my reservation. No call back. After 2 days, I called back to see if I could book the reservation correctly. For the 2 days in Ft. Lauderdale, I was advised to "upgrade" to a
beach hotel because once I got to the standard hotel and "didn't like what I see", it may not be possible to "upgrade" at $75 per night. If I did not "upgrade" the cabin for the cruise for $150, our
ocean view room might be a 40
sq ft cabin with
bunk beds. Passengers over 50 yrs and over 180 lbs. were prohibited from these cabins. I'm 60 and my husband is 63 but I wasn't going to give these people another
nickel! None of this "upgrade" info was given with the initial description. When I examined my Discover statement, I found that I was charged $665 instead of the $547 agreed upon. Again I called and was passed to 8 different agents over a 2-
hr period who became increasingly rude and obnoxious. Since the initial transaction was recorded, I asked that the tape be pulled to prove the agreed amount. They refused and continued to berate and tell me that I didn't know what I was talking about. The last agent I spoke with, LaVonda, was the rudest and most obnoxious". I insisted that the tape be pulled/. She said "well, we'll just see!" After waiting another 15 minutes, she came back and said she would give me water taxi tickets for the difference!. I said "No Way" I want a refund,. This really set her off and the verbal abuse was terrible?. Their company did not "ever" give refunds'. I told her that I was disputing the charge with Discover and terminated the call'. Discover has charged back the $665 and hopefully will rule in my favor'. This company uses the classic "bait & switch" and then fraud by overcharging. 129e9a0
1. Written by Lori Mort on January 21, 2011 from stuart, florida, US
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2. Written by Bob on August 7, 2010 from trinidad, colorado, US
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